Privacy Policy

PROFESSIONAL
DECORATING
SERVICES

The Christmas Decorators (Franchising) Limited, a company registered in England with the registration number 06300161, and Xdex Limited, also a company registered in England with the registration number 05701153, both of which are hereinafter referred to as “TCD” take your privacy seriously and we act, and will continue to act in full compliance with all current UK and EC data law and directives. By using our web site and services you are agreeing to us collecting and processing your data in the manner described below.

GDPR COMPLIANCE

“TCD” complies with The General Data Protection Regulation (GDPR). Where required, before we send you emails promoting our products and services we will ask you for your consent, and for an audit trail we will record when you gave consent and from which email address or contact telephone number you provided, we are registered under the UK Data Protection Act, registration number ZA259238.

COLLECTING AND USING PERSONAL INFORMATION

When you visit our web site, please be aware WE DO NOT use cookies, and as such, we are not harvesting your personal data or profiling you in any way whatsoever.

If you contact us directly either by telephone or email and give us your personal contact details for the purpose of providing you with further information about our services, including surveys and pricing, then we’ll hold that data in our own externally provided CRM system (Client Relationship Management) Our external CRM service provider is fully compliant with the GDPR and is registered with the ICO, registered number Z951270X and you can be certain that any data stored in our CRM is safe and secure.

At certain times of the year, due to the volume of enquiries, we utilise a call centre (The Contact People) to handle incoming telephone enquiries, the call centre will ask you for some non-sensitive information which will be relayed to TCD via email to our network of regional franchised branches.  Our external call centre service provider is fully compliant with the GDPR and is registered with the ICO, registered number Z95798728

If you want further information on the privacy policy of our CRM provider or our call centre service provider, please email margi@thechristmasdecorators.com

We will not use any data provided by you to further market our services to you unless we have obtained your permission in advance although we may use the information to follow up on enquiries we have received and request answers to unanswered emails. We will hold your information securely in our CRM for a reasonable period of time unless you ask us not to at any time by emailing margi@thechristmasdecorators.com

We will hold your personal information securely and safely from unauthorised access. If you would like a copy of your personal information or that information deleted, please email margi@thechristmasdecorators.com

We don’t share any information about you, provided by you or obtained from any other source, including but not limited to referrals from your neighbours, friends or family who believe you would be interested to receive details of the products and services we can provide to you, with anyone outside our company and own network of regional franchised branches, and we certainly will not pass it to third parties for them to contact you.

COOKIES

We DO NOT use cookies on our website, so you can be assured that we are not harvesting any personal data and upon request we will agree to sign a  on-disclosure agreement (NDA) on request.

LEGAL REQUESTS FOR DATA ACCESS

We will only grant access to personal information if compelled to do so by a UK court or under UK legislation. Requests from other governmental agencies will be politely declined. Requests for data from any other source will be refused.

PAYMENT PROCESSORS

We use the services of PAYPAL for processing and collecting credit card/debit card payments and as such, if you choose to make payment by this method, then we will be providing PAYPAL with your personal details to allow them to charge your credit/debit card. We don’t store your credit card details ourselves, they are stored by our payment processor, PAYPAL who have assured us they are GDPR compliant and details of their privacy policy can be viewed or downloaded by visiting:-

https://www.paypal.com/de/webapps/mpp/ua/privacypps-full?locale.x=en_DE

RETRIEVING AND REMOVING PERSONAL DATA

If you wish to see what information we hold about you, want us to correct, update or delete any information that we hold on you, please contact:-margi@thechristmasdecorators.com

CHANGES TO THIS AGREEMENT

We may make changes to this policy as the law and circumstances change. Continued use of our site and/or services will be deemed as acceptance of this.