Frequently Asked Questions
What areas of the UK do you cover?
We cover most of the UK between several regional offices.
How many years have you been doing this?
We have been operating in the UK since 2005. We have however 9 years of experience in the Christmas decorating business which started in the US.
I have a large home with lot of land, what can you do?
An outdoor installation can consist of the following; We can follow the contours of the roof and gables with large bulb lights, use icicle lights on the gutters, place small lights or a lit garland around large windows, use wreaths on all gable ends and doors, place lit potted spruce or fir trees on either side of the front door, illuminate driveways and paths with stake lights, light shrubs and bushes and illuminate larger trees either by wrapping each branch with lights or using rope-light motifs and other exclusive products. Inside a home we can dress large doorways, banister and fireplaces with hand crafted garlands and wreaths. Potted and vase displays can enhance stairways tables and window ledges. We can dress a dining table, install a real or artificial tree to suit the size of the room, specifically decorated according to a particular theme or colour.
How soon should I call to organise a decorating job?
As soon as you know you’d like to use our services you should contact us. The installation period is only 8 weeks long and we naturally have a limit on the amount of customers we can accept. During early November we mainly install commercial clients with residential homes starting at the end of November and running right through to 23rd December. The sooner you call the more choice of install date you will have.
What is the difference between your products and the ones bought in shops?
Our lights are of a commercial standard and of the highest possible quality. Lots of our décor is hand crafted by ourselves and we use unique handmade products from workshops in Europe. Most of our suppliers make products exclusively for us and you wont even find them in luxury department stores.
So, I’ve had a look around this site, like the idea of it, what next?
Give us a call to discuss any questions or concerns you may have. We will arrange a no obligation visit to the premises to be decorated. Alternatively you can send us a digital photogrpah by email if you are looking to have the exterior of a building lit. We’ll put forward suggestions and ideas and you can also let us know what your preferences are or any ideas you may have come up with. We have a vast portfolio of pictures and ideas. Once we've agreed on the decor and lighting we’ll put you in our diary for an installation and takedown date that suits.
I haven’t got a digital camera or any time to discuss it, but want it doing?
You can give us free reign. Let us know your budget and we’ll go to work on it for you. We're also accustomed to working with agents and personal assistants, so have them drop us a line.
Who uses a services like this?
Commercially, our biggest customers are hotels, restaurants and other public buildings that are often very busy at Christmas and want to impress their customers and visitors. We can decorate any premises and can offer a beautiful theme for any building right from a football stadium or race course to a small office or retail shop - and of course everything in between.
Our typical residential customer is someone who values their private time with friends and family, who doesn’t want to deal with the hassle of decorating but wants a beautiful looking home for the festive period. Our customers are typically owners of larger homes or estates. Our service appeals to higher income households of business people and sport, TV, music and big screen celebrities.
I’m private about my home and affairs and not keen on having strangers in my home?
We offer a confidentiality agreement with every home owner. We are there to do a job and don’t even need to know who the home belongs to if you prefer. We are very discreet and respectful which is what's earned us such a high end client list. All members of staff are there to create a job that delights the homeowner when they see it. To ensure as little interruption as possible we typically put a team on every install so that it can be completed in as short a time as possible. Even the largest of installs are normally completed in two days at the most. We are more then happy to liaise with agents, personal assistants and caretakers.
Will you install lights that I already own?
Unfortunately not. We cannot guarantee their quality or be responsible for them working through the duration of their installation.
Is there likely to be any damage to our property if installing outdoor lights.?
We do need some means of fixing lights, wreaths and garlands so we do need to attach fixings. However we are very conscious about making the minimum impact.
What happens if our lights go our after they are installed?
It is highly unlikely that this will happen but by their very nature light bulbs can fail. Our lights are designed so that if one bulb goes out the rest will not be effected. If a large section go out due to product failure then we will call out to rectify them.
How do the lights turn on and off?
All lights can be fitted with daylight sensors or timers so that they will light up to suit you. We will do this at installation.
Will I need any electrical work carried out on my home before an installation?
This depends. If your home has external power then probably not. We can lead extensions from the inside through an open window or under a garage door. If you choose to or if it is unavoidably necessary we can install external power. This is done by our qualified and insured electricians.
Do we have to be home for the installation?
Not at all. We can work hand in hand with your caretaker or property management company so that you can arrive home after an installation is complete and everything is ready for you. Someone will need to be present to 'sign off' the installation.
Can I add more decorations/lights after the installation should I want them?
Our diary is always completely full once we get to the beginning of November so typically the answer would be 'no'. It is important that you read the proposal very carefully to ensure that you will have everything you want. Of course if it is possible to squeeze in your extra requirements we will do our best to do so but it may not necessarily be right away.
Can we decide when we want everything taking down?
At the time of your installation we will discuss your preferences for when you want everything taking down and storing.
Is there an extra charge for storing?
No its all included in the price.
We are the only Christmas company in the UK that can offer a national coverage that is managed by a dedicated local office. Give your local office a call to find out how we can make your Christmas sparkle with style and class.