Corporate & Social Responsibility

We recognize that our success is not solely measured by financial achievements but also by our positive impact on society and the environment. As a responsible organisation, we are committed to conducting business in an ethical, sustainable, and socially conscious manner. This Social and Corporate Responsibility Policy outlines our principles, objectives, and initiatives to promote responsible practices across all aspects of our operations.

1. Ethical Business Conduct

We uphold the highest standards of integrity and ethics in all our business dealings. Our franchisees, employees, suppliers, and partners are expected to adhere to the following ethical guidelines:

Comply with all applicable laws and regulations.
Avoid conflicts of interest and ensure transparency in all interactions.
Respect and protect human rights, including labour rights and diversity.
Prohibit any form of corruption, bribery, or unethical practices.
Ensure fair treatment of employees and subcontractors and protect their health, safety, and well-being.
Respect and promote intellectual property rights.

2. Environmental Sustainability

We are dedicated to minimizing our environmental impact and promoting sustainable practices and follow our ISO14001 management system. Our environmental responsibility initiatives include:

Reduce, reuse, and recycle waste wherever possible.
Minimize energy consumption and promote energy-efficient solutions.
Source products and materials from environmentally responsible suppliers and in particular those with the same objectives and business integrity as ours.
Implement environmentally friendly transportation practices.
Monitor and minimize our carbon footprint and offset our CO2 emissions on an annual basis.
Engage all of our clients in the potential to offset their CO2 emissions for all works we carry out for them.

3. Community Engagement

We aim to be an active and contributing member of the communities where we operate. Our community engagement efforts include:

Supporting local charitable and community initiatives through donations and volunteering.
Encouraging employees to participate in community service programs.
Promoting educational initiatives and providing resources to support learning and development.
Offer used and surplus stock to those in need who may not be able to afford it. We believe that everyone should be able to enjoy Christmas.

4. Employee Welfare and Development

Our employees are our most valuable asset. We are committed to providing a safe, inclusive, and empowering work environment. Our initiatives for employee welfare and development include:

Equal opportunities and non-discrimination in recruitment and training.
Ensuring a safe and healthy workplace, regularly assessing and improving safety standards.
Providing opportunities for professional development and training throughout the year.
Encouraging work-life balance and employee well-being programs.
Offering regular team building via social days/evenings and weekly dinner served every Friday afternoon.

5. Supplier Responsibility

We hold our suppliers to the same social and environmental standards that we follow. We visit on a regular basis all suppliers around the world to conduct and audit. Our customer may see the results of this audit upon request. We expect our suppliers to:

Comply with relevant laws and regulations.
Demonstrate commitment to ethical business practices and sustainability.
Uphold human rights, labour standards, and fair employment practices.
Engage in responsible sourcing and sustainable manufacturing.

6. Reporting and Accountability

We are committed to transparency and accountability. Regular reporting on our social and corporate responsibility initiatives will be shared with franchisees and shareholders. Additionally, we encourage feedback from our franchise network and stakeholders to continually improve our efforts.

7. Continuous Improvement

We recognize that there is always room for improvement. We will regularly review and update our Social and Corporate Responsibility Policy to align with evolving social and environmental needs, industry best practices, and new opportunities for positive impact.

By adhering to this policy, we seek to make a meaningful and lasting contribution to society, the environment, and the well-being of our stakeholders, suppliers and customers. Together, we can build a sustainable and prosperous future for all.

Case Study 1

In 2020 and at the height of the pandemic, we manufactured 2 large signs promoting “Love the NHS”. This was made up of a giant heart outlined and in-filled in red LED’s and the NHS letters in blue LED’s. Each of these signs set off towards the north and south from HQ in Liverpool. Each destination was to be a NHS hospital where the staff had been particularly overwhelmed by the pandemic. Due to “unnecessary travel” being banned, each of our offices would meet at a halfway point to exchange the displays as they moved from hospital to hospital, week by week. This initiative was very well received by frontline staff, which was incredibly rewarding for us to see.

Case Study 2

In 2021 we installed 450 Christmas trees for o2 at their retail stores across the UK. They had asked us to re-purpose these trees as part of their sustainability policy. We distributed these trees throughout the northwest, to charities specifically that help those people in the community that can’t afford a Christmas tree.

Case Study 3

Claire house is a charity that takes care of Children with cancer. On an annual basis we donate our showroom to them to film their fundraising and awareness campaigns. In addition we donate any surplus stock to the families of the children.

Case Study 4

Alder Hey Childrens hospital is one of the biggest of its kind in the UK. While this hospital uses the Christmas Decorators as a commercial supplier, their budget doesn’t facilitate the amount of coverage that it required to make for a meaningful display. Therefore on an annual basis we supply lots of additional decorations to enhance the scheme, doubling it’s size and value.